Workforce Optimization and Contact Centre Technologies Consulting

 

OUR CONSULTANTS HAVE BEEN EVERYWHERE – Private and Public Sector. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

ASSESSMENT

PLANNING

IMPLEMENTation

ACCS Consulting monitors Key Performance Indicators, adjusting strategies as needed.

ACCS Consulting uses surveys, interviews, and observation to conduct a comprehensive Operational and Technical audit.

SEASONED PROS

Once we have executive buy-in, we oversee the implementation process from start to finish.

EFFICIENCIES

We identify technology and processes to take your service team to the next level. 

OUR SERVICES

  • Operational Benchmarking
  • Technology Assessment and Implementation Project Management
  • Contact Centre Strategy
  • Key Performance Indicator Measurement
  • Workforce Management Assessment