Advanced Contact Centre Solutions

Workforce Optimization & Contact Centre Technology Consulting

Our Mission

Advanced Contact Centre Solutions (ACCS) provides professional contact centre consulting services and project facilitation. Our focus is on providing outcomes that develop and maintain an environment with increased efficiency and effectiveness. ACCS experience in contact centre workflow processes and technology has provided many organizations the ability to maximize their operational potential and provide value in meeting organizational expectations.

Company Profile

ACCS was established by Louie Gazzola who has a successful record of over twenty years in strategic planning and implementing technology-based solutions in a number of industries. Louie’s career has focused on identifying the business needs and tailoring technology solutions to meet consumer and management expectations.

The goal of ACCS is to provide professional consulting and advisory services to clients in call center strategy, processes, organization, and technology. This includes:

	Provide input and advice to client organizations on contact centre performance, management and operations.
	Maintain current on the various contact centre offerings (products and services) available in the market.
	Analyze client's call centre environment and make recommendations on options for improvement based on measurable ROI's.

Advanced Contact Service Solutions focus on a number of operational elements of contact centre management and evaluates the end-to-end process. This process provides the structured format to review operational and business needs along with the value the centre is contributing to organizational goals.

Our Consulting Services & Expertise are in:

Strategic Planning and Operations Management	Evaluation of Call Centre System Requirements
Workforce Management Assessment	IVR Structure, Options & Usage
Call Centre Build	Resource Planning

What our clients say...

"Louie Gazzola of ACCS was contracted to develop the telephony functionality requirements for our business software solution. ... The solution provided an integration strategy that detailed workflow process along with implementation methods."

-- Kirk Hutton, Global Product Manager, Global Market Insite (GMI) Inc.; "ACCS experience in contact centre workflow processes, customer service skills and technology allowed PHSA to maximize our operational potential and meet our client expectations."
-- Donna Cresswell, Corporate Director Client Services, Provincial Health Services Authority

Contact Information:

Telephone: 604.765.2276 General Information: louie.gazzola@accs-consulting.com

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