Workforce Optimization and Contact Centre Technologies Consulting
Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
ACCS Consulting monitors Key Performance Indicators, adjusting strategies as needed.
ACCS Consulting uses surveys, interviews, and observation to conduct a comprehensive Operational and Technical audit.
Once we have executive buy-in, we oversee the implementation process from start to finish.
We identify technology and processes to take your service team to the next level.