|
ACD |
Automatic Call
Distributor |
|
ACS |
Automatic Call
Sequencer |
|
ACW |
After Call Work |
|
AHT |
Average Handling
Time |
|
AHT |
Average Holding
Time on Trunks |
|
ANI |
Automatic Number
Identification |
|
ARU |
Audio Response Unit |
|
ASA |
Average Speed of
Answer |
|
ATA |
Average Time to
Abandonment |
|
ATB |
All Trunks Busy |
|
CCR |
Customer Controlled
Routing |
|
CCS |
Centum Call Seconds |
|
CED |
Caller Entered
Digits |
|
CLI |
Calling Line
Identity |
|
CO |
Central Office |
|
CPE |
Customer Premises
Equipment |
|
DN |
Dialed Number |
|
DNIS |
Dialed Number
Identification Service |
|
FX |
Foreign Exchange
Line |
|
GOS |
Grade of Service |
|
ISDN |
Integrated Services
Digital Network |
|
IVR |
Interactive Voice
Response |
|
IXC |
Inter Exchange
Carrier |
|
LAN |
Local Area Network |
|
LEC |
Local Exchange
Carrier |
|
MAC |
Moves, Adds and
Changes |
|
NCC |
Network Control
Centre |
|
NPA |
Numbering Plan Area |
|
PABX |
Private Automatic
Branch Exchange |
|
PBX |
Private Branch
Exchange |
|
PSN |
Public Switched
Network |
|
RAN |
Recorded
Announcement Route |
|
RSF |
Rostered Staff
Factor |
|
TAPI |
Telephony
Applications Programming Interface |
|
TCP/IP |
Transmission
Control Protocol/Internet Protocol |
|
TSAPI |
Telephony Services
Application Programming Interface |
|
TSF |
Telephone Service
Factor |
|
TSR |
Telephone Sales or
Service Representative |
|
UCD |
Uniform Call
Distributor |
|
VRU |
Voice Response Unit |
|
WAN |
Wide Area Network |
|
WATS |
Wide Area
Telecommunications Service |
