Advanced Contact Centre Solutions
Workforce Optimization & Contact Centre Technology

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Advanced Contact Centre Solutions (ACCS) provides consulting services that focus on Workforce Optimization and Contact Centre Technology.  ACCS provides clients with an unbiased resource capable of increasing operational efficiencies, improving service delivery options and reducing costs.

At ACCS we partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate about potential pitfalls. We wrap each of our client projects with contact centre best practices – practices that only come from being in the trenches. We have years of hands-on experience working in and with large organizations, small businesses, and provincial agencies. 

ACCS’s has worked with organizations within the public, not-for-profit and corporate sectors providing professional consulting and advisory services to clients in contact centre strategy, processes, technology, and performance reporting.

ACCS has the capabilities and experience within the following Contact Centre Services:

As an independent consultant, ACCS’s only interest is to provide objective advice to our clients, always representing their interests.  ACCS’s goal is to providing their clients excellent value and deliver effective, strategic solutions.  

Interested in learning more?  Contact us! 

Contact Information
Louie.Gazzola@ACCS-Consulting.com
604.765.2276
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