Advanced Contact Centre Solutions

Advanced Contact Centre Solutions

Advanced Contact Centre Solutions

The following are a number of popular call centre resource links that we have found useful in our research for clients, newsletters and course material.

bullet Call Center E-mail Newsletter
bullet Call Center Learning Center
bullet Call Center Magazine Buyers Guide
bullet

Connections Magazine

bulletIncoming Calls Management Institute (ICMI)
bullet

Telecom Books

bullet

The Resource Center for Customer Service Professionals

bulletOn Line Telecom Dictionary
bulletBusiness Practices and Consumer Protection Authority in BC
bullet Contact Centre Canada

Revised: 07/27/10.

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