In today’s economy, businesses are analyzing ways to become more profitable while reducing costs.  ACCS performs an analysis of the impact to your business highlighting the risks and opportunities of selecting a call centre scenario.

ACCS can plan, manage and deliver all components of consolidation, relocation or start-ups for  your call center operation.  Our expertise in strategic planning, business case development, project management and implementation has been a key to numerous successful call centre relocation and start up projects.  Along with identifying the right technology ACCS can provide transition plans for call volume and staffing forecasts. By allowing ACCS to manage the end to end process of your call center build, we can deliver both quality customer service along with on time on budget project management.

Advanced Contact Centre Solutions Model to Call Centre Project Management

	Define the Long Term Vision for Customer Contact
	Define Detailed Start-up Strategies & Project Planning
	Define the Start-up Technology, Including Functionality, Features, & Scalability Requirements    for ACD/PBX, IVR's, CTI, CRM, WFM, & Monitoring Technology
	Recommend the Telecommunications & Network Infrastructure
	Creation of Workload and Staffing projections Models
	Analyze Cost Parameters & Service Level Options
	Estimate Workstation & Trunk Requirements
	Coordinate Vendor Selection & Implementation